Frequently asked questions
Answers about the cameras, parking mode, and the install. Don't see yours? Text (206) 552-0856.
- We come to your driveway or parking lot
- Most installs take about two hours
- Lifetime workmanship guarantee
Dash Cams
Is there a warranty on my installation?
Your installation comes with a lifetime guarantee on our workmanship. Camera warranties: VIOFO and Vueroid 2 years, Thinkware 3 years (when bought from an authorized dealer like us), DroneMobile 1 year, extended to a limited lifetime warranty while you keep a yearly DroneMobile Premium plan or higher. As authorized dealers for the brands we carry, we can take care of all of your warranty needs.
Where do you install dash cams?
We mount dash cams on the passenger side of the vehicle behind the rearview mirror. This keeps the camera out of your line of sight when driving.
Will my installer hide all of the camera wires?
Yes! Our professional mobile installers provide a factory-quality fit and finish. There won’t be any unsightly wires visible after your installation.
How will my dash cam get power?
We typically hardwire your dash cam to your fuse box.
Will installing a dash cam void my car's warranty?
We will not make any permanent modifications to your vehicle or wiring, so your installation will not void your car’s warranty.
Will my dash cam drain my car battery?
Our dash cams will not drain your car battery. Our dash cams will not draw any power while off and will turn themselves off to preserve your battery if you use the parking mode.
What is parking mode, and how does it work?
Most dash cams can record even when the car is off. Parking modes vary by brand, but most can record continuously or when movement or an impact is detected.
How long does the parking mode on a camera last?
It depends on the camera. Without a backup battery:
- Vueroid S1 cameras and Drone XC2: 12+ hours
- VIOFO A329 series and Thinkware U3000 PRO: up to 12 hours
- VIOFO A229 Pro: up to 3 hours, or up to 2 hours on a hybrid or EV
Every camera we install shuts itself off before your car battery gets too low to start the car. Want longer? Add a backup battery when you book.
How does an external battery work?
External batteries are hard-wired to your car the same way that a dash cam is. They charge themselves when the car is running, and they power your dash cam when the car is off. Recording continuously, a battery adds up to about two days. In low-power impact-detection mode it lasts much longer.
Do you install dash cams that you don’t sell?
Yes. We install most major brands, including BlackVue, Thinkware, Vantrue, VIOFO, Vueroid, 70mai and Fitcam. Buy your camera from us and you save $100 on installation. Fleet or commercial camera systems install differently: call us at (206) 552-0856.
Can you install a dash cam if my windows are tinted?
Yes! Check with your tint provider first to verify if the tint needs to be cured before installing your dash cam.
Do these cameras record audio?
Yes, these cameras record audio. You can disable this feature on your camera, and we’ll show you how to do this during your appointment.
Can I disable parking mode?
Yes, you can disable the parking mode on your camera. We will teach you how to do this during your appointment.
How much video can my SD card hold?
It depends on the camera and how many cameras it records. Here's about how much driving each card holds before it records over the oldest footage:
- VIOFO A229 Pro: front only 8.5 / 17 / 34 hrs; front and rear 5.5 / 10.5 / 21 hrs; front, rear and interior 4 / 8.5 / 17 hrs (128 / 256 / 512GB)
- VIOFO A329 series: front only (records 4K at 60 fps) 3.7 / 7.3 / 14.7 hrs; front and rear 4.3 / 8.5 / 17.1 hrs; front, rear and interior 3.3 / 6.5 / 13.1 hrs (128 / 256 / 512GB)
- Thinkware U3000 PRO: 1.3 / 2.6 / 5.2 / 10.6 hrs (64 / 128 / 256 / 512GB)
- Vueroid S1 4K Infinite: front only 2.9 / 5.8 / 11.7 hrs; front and rear 2 / 4 / 8 hrs; front, rear and interior 1.7 / 3.3 / 6.6 hrs (128 / 256 / 512GB, estimates)
- Vueroid S1 QHD Infinite: front and rear 3.2 / 6.4 / 12.7 hrs; front, rear and interior 2.4 / 4.8 / 9.5 hrs (128 / 256 / 512GB, estimates)
On VIOFO cameras, clips saved after an impact are kept and never recorded over.
How do I get the video from my dash cam?
There are two ways to get video from your camera: 1) download your camera’s smartphone app, connect your phone to your camera, and download your videos to your phone, 2) remove the SD card from your camera and put it into your computer to retrieve your footage.
How long will my mobile dash cam installation take?
Installation times vary by vehicle, but most appointments take about two hours.
Installation Service
What should I expect from my mobile installation?
When we arrive, we’ll verify the details of your installation with you, show you where we plan to install your camera and accessories, and answer any questions you may have. Then we’ll collect your keys from you and begin your installation.
Do I need to wait with you during my installation?
Nope! After we confirm the details of your installation, we’ll perform your installation then call you when we’re finished.
What forms of payment do you take?
We accept credit cards, Apple Pay, and Google Pay.
Will you need lights or power outlets to perform my mobile dash cam installation?
Nope! We bring all of our own lighting, tools, and power.
Will you teach me how to use my camera?
Yes! We are authorized retailers and product experts for all our brands. We set up your new camera for you and show you how to use all its features at the end of your appointment.
What happens if I need to cancel or reschedule my appointment?
Call or text us at (206) 552-0856 to reschedule or cancel. If you cancel before your appointment, we'll refund your deposit within 3–5 business days. The only time we keep the deposit is if you miss your appointment without letting us know.
SD Cards & Memory
What SD card should I get for my dash cam?
We always recommend using SD cards from the same manufacturer as your camera. If you decide to purchase a 3rd party SD card, make sure to get one with a write speed of at least 30 MB/s. These SD cards will be marked with either “U3” or “V30”.
How big of an SD card can I get?
We carry SD cards up to 512GB. Check your specific make and model to verify its maximum SD card capacity.
What happens when my memory card gets full?
Dash cams will begin overwriting the oldest footage on your SD card when it gets full. You will not need to manage the fullness of your SD card on a regular basis.
Support
What if I need help after my dash cam installation?
We offer best in class customer service! If you ever have any questions or issues, call, text or email for help! Also, check out our YouTube channel for helpful resources.